“I have no hesitation in recommending Rachel and Sarah at The Wellbeing Programme. I was impressed initially by the flexibility of the training available; I had an immediate sense of this being a bespoke service. The training provided has transformed our team leaders into more confident, more capable and more effective managers. The benefits have been rapid and tangible:
· We were able to respond to increased client demands by training up existing staff as opposed to recruiting
· Our staff retention rates have improved as our people recognise improved access to personal development
· Our productivity has improved as our team leaders have had the confidence to tackle areas where improvement was necessary
· Better motivated staff and a more open management style has led to more consistent quality standards
I have continued to use the services of The Wellbeing Programme for all team members. Rachel and Sarah developed an
Induction Programme for all new and existing staff focusing on developing their assertiveness and negotiation skills
and building confidence dramatically in their ability to deal with difficult people and situations, ensuring staff made more
effective telephone calls and negotiated higher settlements of debt recovery.
Rachel has provided one to one coaching to my Managers and Leaders, around career and lifestyle management.
This has proved hugely beneficial to staff both for in and outside of work.
I used The Wellbeing Programme in my role as Head of Practice Area, Commercial Recoveries at a Top 60 Law Firm and now
in my current role. I have recommended The Wellbeing Programme to other organisations, as I know they will provide
exceptional quality training, bespoke to your own particular training requirements. Rachel and Sarah have a relaxed,
informal style, which enables staff to be open and honest and truly develop their skills, whilst they are always very reliable
and professional at all times.”.
Jill Worthington- Cox, Head of Client Services, Close Credit Management
“QVC were introduced to Rachel and Sarah through an external training session around Health and Wellbeing, in particular 'Stress in the Workplace', and we were instantly impressed by their flexible, down to earth, informal approach. So much so that we invited Sarah and Rachel to QVC to deliver their programme, initially to the HR team, and more recently on a wider scale to all QVC employees.
We recently introduced a 'Health & Wellbeing @ Work' programme into QVC, and are working closely with Sarah and Rachel to assist with the introduction of this strategy across the business. I have no doubt that their approach will engage our employees and ensure they have a good understanding of how to cope with the pressures of work and everyday life.
I would recommend this programme to everyone who wishes to gain a clear and practical insight into this ever growing topic”.
Kelly Morgan, Head of Human Resources, QVC / Collette King HR Manager - QVC Knowsley
I have engaged with Rachel from the “Well Being Programme” in order to fulfil the following objectives.
· Review and reflect upon career to date and options for the future
· Review and assess leadership style and effectiveness
· Develop a coaching / mentoring strategy with implementation guidance.
Rachel has been from the outset very professional and supportive in all aspects. Her knowledge, style and challenge have been delivered in a supportive and beneficial way that has caused much inward reflection by me, the absolute purpose of the exercise. Our interaction has been detailed and directional, from which I have gained considerably.
John R Powell, Corporate Director, Northern Region, Barclays Corporate
The Wellbeing Programme has worked with Merseyside Fire and Rescue Service to develop a bespoke training programme that meets health and safety requirements for the Stress Risk Assessment process. Rachel and Sarah have been extremely adaptable and flexible in ensuring the training met our specific requirements.
The course they developed for us has received consistently positive feedback, and transformed the way in which we conduct Stress Risk Assessments across the organisation.
The Wellbeing has also delivered a number of Wellbeing workshops and taster sessions in support of local and national health initiatives such as Stress Awareness Day. These have been very popular and well attended, and we hope to work with Sarah and Rachel again in the future.
Paul Blanchard-Flett, Occupational Health Services Manager, Merseyside Fire & Rescue Service
"We have used The Wellbeing Programme to facilitate a number of stress management courses for managers and staff. We have received positive feedback from participants who have found the courses beneficial and enjoyable".
Justine Williams, Assistant Director People, Barnardo's North West region
I wanted to write to thank you for your input on Performance Management and Coaching.
The Performance Management materials have enabled us to have conversations with our staff that would not previously have taken place. The performance wheels were highly effective in identifying targets which were personalised and meaningful. This in turn has led to staff having a greater desire to achieve their targets to the full, rather than simply because they know they have to. The wheels also provided an effective vehicle for teachers to have a better understanding of the professional standards document which is an unwieldy document.
The Coaching sessions were also extremely useful. We have not used them as part of our Performance Management process because we wanted the staff to dictate the content of the sessions. However, they have provided our staff with the confidence to take greater ownership of their performance and more importantly, what they need to do in order to improve it.
Thanks again for your support. Yours sincerely
Adrian Martin, Headteacher Greasby Junior School
I have been fortunate to work with Rachel over the past year, on two projects. The first was to develop materials for school staff performance management; the second was to attempt to improve my own performance through one-to-one coaching.
The materials for performance management have been very effective in ensuring that school staff have a well defined role in reflecting on and developing their targets. These targets clearly relate to the aims of the school, whilst giving direction to staff which leads them to reflect on their own professional development goals. The structure and content of the documentation also encourages staff to clearly envisage the importance of HOW they meet their targets, thus reinforcing the vision and values of the school.
As a trained coach, I have had the privilege of experiencing at first hand the transformational power of coaching for professional development for staff. However, until working with Rachel, I had not had a recent opportunity to be coached myself. Presently, I have one coaching session with Rachel each academic term. These one-to-one sessions have been invaluable in enabling me to meet the goals I have chosen to work on, in a short time frame. Rachel is extremely skilled in using coaching to identify how I can move forward to meet my goals, motivating me to overcome barriers in creative ways that have truly enhanced the way I work.
Margaret Jackson, Head Teacher, Ladymount Primary School
Before starting coaching with Rachel, and if being totally honest, I didn’t think this would be my cup of tea and I was sceptical of the benefits I would receive. During my very first session I realised I couldn’t have been more wrong. I’ve spent years in my career developing my academic side and knowledge base in the form of professional qualifications and business knowledge but had neglected myself, which I realised quickly during my sessions.
We focused on what makes me tick, my management style, my career desires and personal fears. To each point was a structured action plan to improve and we regularly discussed the key milestones along the way. I found my sessions extremely useful and time well spent. I believe the sessions have strengthened my management skills and my leadership style, a big thanks to Rachel.
Andrew Denham, Business Planning and Performance Senior Manager, Royal Mail Operations
"Rachel has been a great support for me during a period of huge change at work which included a significant restructure and promotion to a new a role. The main benefits for me have been the focused way in which Rachel has got to the 'heart' of my concerns at work and then helped to identify some very practical solutions which I have used to good effect. Rachel was able to adapt her approach to meet my learning needs so that I always left my coaching session with usable tools that I've taken back to work, and continue to use now. Above all, her supportive approach provided room to think away from the workplace which both motivated me and encouraged me during some challenging times. I've recommended coaching to a number of people as a result of my time with Rachel."
Donna McGrath, Internal Communications Manager, North West Region, Royal Mail
I would highly recommend the Wellbeing Programme. Enjoying Investors in People status at Neston High School we take our duty to look after our staff very seriously and were keen to offer wellbeing sessions to all members of the school community in our Personalised Twilight Inset Programme
Mindful of the pressures and challenges of working in a large comprehensive school, we were delighted when an initial consultation with Rachel resulted in the creation of a bespoke wellbeing programme.
Rachel is a highly skilled consultant with a sound knowledge of cause, effect and coping strategies in each of the above areas. I experienced for myself the relaxed atmosphere created at these sessions and witnessed Rachel’s exceptional ability to make people feel comfortable, at ease and able to fully experience and enjoy the training her company offers.
Without exception, staff claim they have benefited from Rachel’s guidance and advice for achieving a better work-life balance, having a more positive frame of mind and making changes for the better.
Well done, a fantastic and much needed service.
Cherryl Thomas, Professional Learning Mentor & Rachel Hudson, Deputy Head Neston High School Cheshire
“"The Wellbeing Programme was professional from the start. Nothing was ever too much trouble for Rachel and Sarah, the consultants who offered advice and guidance in the design of a bespoke programme to meet our specific line management training needs.
The feedback from delegates was positive and they felt the course had helped them to 'handle difficult situations' more easily. I would highly recommend them"
Catherine Youds, Acting Head of Strategic HR (for Cheshire and Merseyside), NHS North West
“Barnardo’s North West commissioned the Wellbeing Programme managed by Rachel Watson and Sarah Jones to develop and deliver a Coaching Skills for Managers programme for the Region’s Project/Service Managers. The programme was part of the Region’s developing Coaching and Mentoring Scheme. The programme was excellently and professionally delivered, with all candidates rating the programme from very good to excellent. Since then, the Wellbeing Programme has also delivered a Stress Management course for managers in the Region.
The very high rating of the programme was due to the professional but flexible and informal approach of Rachel Watson and Sarah Jones. Their unique way of engaging participants by making the programme relevant to the context in which people operated was also a key contributor to the effectiveness and success of the programme. The Region has benefit much from their excellent training and hope to continue to work with Rachel and Sarah to address future learning and development initiatives and in particular, the successful implementation of Region’s Leadership and Management Development Strategy. Thank you.”
David Derefaka, Learning and Development Manager, Barnardo’s North West
“I would like to take this opportunity to thank you for the coaching sessions that have so dramatically changed the way we work at Aspect. As we were taking on more and more work it was vital that we found a way of coping that didn’t compromise the quality of our service or our sanity!
Thankfully the support and guidance you provided meant we were able to change our outlook for the better. The coaching sessions made us look at our situation more objectively. We were particularly impressed with the way you challenged our own ideas and help us turn them into goals and targets that were attainable. I would thoroughly recommend The Wellbeing Programme and like to thank you once again; your calm and considered approach was invaluable.”
Adam Etheridge, Director, Aspect Film and Video
“At Britannia we recognize the value of our staff – a happy, motivated workforce is reflected in our excellent staff satisfaction scores via our half-yearly Viewpoint survey. We are delighted that this has recently been recognised externally with Britannia becoming a Sunday Times Top 100 Company and for 2008, being voted number 2 in the Top 20 Best Big Companies Category. This is superb step in our journey to become known as Britain’s best mutual.
As a result of The Wellbeing Programme successfully delivering a personal development session for Senior Business Leaders meeting, we invited Rachel and Sarah to deliver a series of wellbeing sessions as part of our wellbeing week. We received excellent feedback from all the staff who attended these sessions and I look forward to working with Wellbeing again in this context.
I have no hesitation in recommending The Wellbeing Programme to deliver personal development sessions in any organization that is genuinely keen to promote and instil a culture of personal development and wellbeing”
Adrian Powell, Head of Leadership Development, Britannia Building Society
“We were very impressed with the content of the workshop especially the wide range of exercises that were both illuminating and enjoyable. Rachel and Sarah are both highly skilled presenters who established an immediate rapport with the team who would all welcome further training from them.”
Jon Barrett, Head of Business Development, Liverpool John Moores University
“The training was extremely well delivered, professional and most importantly an invaluable experience for all staff involved. I have no hesitations recommending The Well-being Programme for your training needs and we hope to use them again in the near future.”
Jenny Liddy, Education & Community Manager, The Comedy Trust & Liverpool Comedy Festival
“The training was delivered to a diverse audience with vastly differing knowledge and management experience. Both Sarah and Rachel were able to engage the audience in all aspects of the training and demonstrated a ‘toolbox’ of different methods which allowed you to experiment with your individual style of tackling problems and also gave the opportunity for ‘pick and mix’ of those tools to tailor solutions that would suit you. Each problem solving method was comprehensively described before allowing the audience to participate in theoretical and practical scenarios.
I thoroughly enjoyed the training as it was delivered in a friendly, relaxed and very focused way. I would have no hesitation in recommending The Wellbeing Programme or undertaking further training with Sarah and Rachel who combine to make a very effective team.”
John Taylor, Emergency Planning Officer, Shetland Islands Council
“We have been happy to use The Wellbeing Programme as part of the strategy of Improving Working Lives for our workforce. I have had excellent feedback from staff who have attended and we have booked more sessions for 2006.”
Richard Jones, Director of HR& Organisational Development, Birkenhead & Wallasey PCT, NHS
“Rachel and Sarah recently delivered a series of well-being workshops for Head Teachers and school staff at the Wirral Professional Development Centre. These focused on positive thinking, stress management, assertiveness training and Work life balance. The evaluations from the sessions speak for themselves with all staff expressing how much they had enjoyed and valued the sessions. There was a general feeling of staff being grateful for being given the time to reassess and re-evaluate their lives with realistic ideas to improve.”
Kathy Stokell, Recruitment and Well-being Coordinator, Wirral Local Education Authority
“The Wellbeing Programme delivered two presentations for the Accenture Wellbeing Launch Week in November 2006. These were Work Life Balance and Relaxation. Both were extremely well received by the audience and very valuable - in fact people
"floated" out of the Relaxation session. They were totally prepared and organised - with a mixture of media that included handouts and music. The delivery was excellent - appropriately paced, clear and structured. Most importantly, people were given something to take away that they could use themselves. In the case of Work Life Balance it was personal information that people had produced in the session and would be able to think about for the future. For Relaxation, people were given techniques that they can use at any time by themselves.”
Pamela Ward, Programme Manager, Accenture Design Services
“Embedding a positive culture within any business requires hard work and time. Rachel and Sarah have embraced the spectrum of initiatives on offer at Barclays to drive and generate a “Well Being” environment that underpins our people and ultimately drives our business success. Within the Contact Centre we have a diverse workforce but every individual is able to find a menu of support to enhance their personal development through coaching and training, whilst benefiting from a totally supportive environment that takes the stress and “hum-drum” out of working.
Rachel and Sarah are ambassadors for flexible working; they generate a work-life balance culture that has delivered people success and external recognition across a 650-strong workforce. The business benefits have been fantastic. Lower attrition and absence have underpinned high customer satisfaction, service levels and lead to a lower cost platform year on year. We continue to build on our well-being initiatives as a business and receive numerous enquiries about the business benefits that others seek to drive in the external marketplace”.
Rob Hawthorn, Offshore Director, Barclays Bank PLC
“Sarah and Rachel of The Wellbeing Programme delivered a number of Wellbeing Taster Sessions to council staff in June 2007.
They were very flexible in their approach; adapting sessions to meet our specific requirements. The range of training on offer enabled staff to select the most appropriate session/s for their specific interest or requirement. The feedback we received from
staff was excellent, and attendees felt they gained tangible benefit from attending. As a result of the success of this programme,
we have used The Wellbeing Programme to deliver training in Problem Solving, Facilitation Skills and Work-Life Balance, and hope to work with them again in the future. I have no hesitation in recommending The Wellbeing Programme to any proactive council who recognise the benefits of providing health and wellbeing initiatives for their workforce”.
Jackie Watt, Learning and Development Manager, Shetland Islands Council
“Knowsley Council have used The Wellbeing Programme to deliver Wellbeing / Work Life balance Sessions to support
our Adult Learners Week. The sessions were popular, well attended with great feedback.
We also include The Wellbeing Programme as part of our portfolio of coaches available to the Senior Managers
I have no hesitation in recommending Sarah and Rachel for any coaching or wellbeing initiatives to meet your training needs.”
Maureen Keegan, OD Manager, Directorate of Regeneration and Economic Development, Knowsley Council
“The Wellbeing Programme helped us to kick start our own initiative within Barclays Private Clients. They helped us to plan and tailored their services to ensure that the business’s objectives were delivered. The sessions they ran were informative and very interactive; feedback from our people was excellent. Using their sessions we managed to run a Wellbeing week which consisted of 60+ activities and was attended by 500 people. We achieved some brilliant coverage in the local press and this helped to advertise that Barclays has a great people proposition.”
Damian Bird, Operations Manager, Barclays Private Clients, Isle of Man
"We have been working with Rachel Watson of the Wellbeing Programme over the last 12 months as part of our Health & Wellbeing at Work programme ‘Vitality’, initially delivering a series of workshops tailored to our specific requirements. As a company we are committed to the development and wellbeing of our people and so as part of our Wellbeing Strategy we have also introduced lifestyle coaching sessions which Rachel has been delivering to help people manage topics such as confidence, work life balance, time management, stress, and career and difficult challenges. We are expanding the number of sessions available during the next 12 months due to the popularity of the sessions and the benefits being realised. People are finding the sessions hugely beneficial both inside and outside of work which impacts how they feel, their effectiveness and productivity in the workplace. I would highly recommend these sessions to any organisation or business committed to the wellbeing of their people”.
Amy Castell, HR Business Partner, Moneysupermarket.com
"The Wellbeing Programme delivered a bespoke coaching and interpersonal skills programme for our managers and team leaders, from which we received excellent feedback. Sarah and Rachel were professional with excellent standards of delivery, which ensured the programme was a success.
Indeed, we are continuing to use The Wellbeing Programme for further coaching and interpersonal skills initiatives, and also to deliver CPD workshops for our Senior Managers. I have no hesitation in recommending Sarah and Rachel for any bespoke personal or team development initiatives that an organisation may require to meet their Learning and Development Strategy”.
"The Wellbeing Programme has supported the delivery of the NHS's Performance Management System, Knowledge and Skills Framework (KSF) within NWAS over the last eight months, ensuring Management and staff are competent and confident to deliver their own performance reviews with their teams. Feedback has been excellent, with staff enjoying the course and finding the content extremely useful in embedding the culture of performance reviews. Rachel and Sarah have been extremely flexible and adaptable and very professional in their style and approach to this key piece of work. Their standard of delivery is excellent which ensured the programme was a success. I will continue to use the services and expertise of The Wellbeing Programme in delivering the Learning and Development Strategy".
Nicola Boyle, Head of Organisational Learning & Development, North West Ambulance Service.
"The Wellbeing Programme have delivered bespoke workshops and presentations for council staff, all of which have been really well attended and the feedback has been excellent. They have supported our Lunchtime Learning sessions and our Adult Learners Week and we will no doubt be asking Sarah and Rachel to deliver further workshops and presentations in the future".
Michelle March, Employee and Member Development Officer
"From my very first meeting with Rachel she demonstrated an ability to understand my vision for the company and personal goals. She was able to identify key issues that can drive the business forward and encourage me as an individual to take steps that not only help to grow my business but for personal development too. Rachel has a great rapport with individuals and teams and is able to facilitate with ease making the team relax while encouraging big thinking, vision and development."
Stephanie Davies, Creative Director, Laughology Ltd
“Sarah Jones has worked with me at Liverpool PCT for approximately 3 months, to develop a Workplace Wellbeing Charter for Liverpool City Region businesses. It has been a pleasure to work with Sarah who I have found to be hardworking, professional and productive. She is able to fully interpret the requests that I have made and turn them into tangible products. The PCT has been delighted with the work she has produced.”
Joan Brookman, Head of Stakeholder Engagement, Liverpool PCT, NHS.
“The responses to your Wellbeing INSET sessions were overwhelmingly positive. Staff found the subjects covered ‘really useful’, ‘great tips were given’, ‘a truly enjoyable session’ and ‘an excellent speaker’ are amongst the comments that I have received back. We certainly felt that the subject of a healthy work / life balance and strategies for coping with stress are very important to the health of our staff, and this was dealt with in an excellent way during the afternoon. I will be using the Wellbeing Programme again next year, and would have no hesitation in recommending it to others.”
Paul Irvine, Staff Development Coordinator, Merchant Taylors School for Boys
“Having decided to develop and implement a suite of tools, designed to improve associate Well-being and manage workplace stress, (policy/risk assessment/training for line managers) Sarah supported this objective by providing a full day of training to myself and Personnel/Occupational Health colleagues. The course was extremely informative and covered a broad range of data pertaining to the causes and effects of Stress. Sarah's style of delivery encouraged much interaction and debate, and her expertise meant that all of our questions were given qualified answers. From the information provided, I have been able to develop a Well-being programme that I am confident will meet our business objectives.
Christine Holloway, HR Manager, Bentley Motors
“I attended a two day course offered by the Local Authority, and run by The Well Being Programme, on Effective Performance Management through Coaching. This was with a view to enhancing the effective performance management procedures already in place in school.
As a result of the training delivered by The Wellbeing Programme, I then asked Rachel and Sarah to deliver some Inset to our staff centred around the skill of coaching and how it could be used to coach colleagues and pupils.
Colleagues found the sessions very effective and they appreciated the friendly, relaxed and very professional way the sessions were delivered. Rachel and Sarah were very flexible and adaptable in meeting our requirements”.
Niamh Howlett Deputy Headteacher, St Anselm’s College, Birkenhead
“Many thanks for facilitating such an excellent wellbeing morning for us. I enclose comments from staff –‘An enjoyable and useful morning focusing on staff wellbeing, good ideas and techniques to have less chaos / stress in life!...’‘A good fun morning with plenty of tips and ideas to take away…’ ‘Very interesting and useful, lots to think about…’‘Great morning, very informative with lots of practical advice and ideas that are udeful for all of us in various ways…’‘Very good morning providing lots of helpful tips and advice to take on board…’You can see from the contributions how much they enjoyed it. We look forward to working with you again”.
Caroline Roberts, Head of Centre, Ganney’s Meadow Children’s Centre