Influencing Skills    

And we are, all of us, influenced by people, places, events and situations at all times. Sometimes we are affected more or less by these things, but we are continually being influenced by what happens around us.
Your job requires you to influence people just about all of the time. It may take the form of gaining support, inspiring others, persuading other people to become your champions, engaging someone's imagination, creating relationships.

Benefits to you and your organisation
By the end of the course, participants will be able to:

• Have a toolbox of techniques on how to influence and persuade others through the use of
appropriate behaviours and learn how to build rapport with anyone, no matter how difficult
• Develop influencing strategies to resolve future work and home based issues and problems,
giving delegates confidence in their own ability to handle customers, clients and colleagues

Learning Methods
A participative course with many practical examples and exercises.

Who Should Participate
Anyone who wants to develop their personal impact, confidence and influencing skills in dealing more effectively with others.


• What is influencing?
• The Art of Persuasion
• Influencing different personalities
• Handling resistance
• Confidence and self belief
• How we make decisions
• Building rapport