relevant experience

 

Experience to Date


Background

The Wellbeing Programme was founded in 2005 by Sarah Jones and Rachel Watson, who each have twenty years experience spanning a wide variety of roles within the Financial Services Industry. They have managed successful teams through periods of significant change, organisational restructuring and outsourcing. They bring a wealth of practical, hands on experience to their training and coaching; including performance management, coaching, absence management, employee wellbeing, motivation, managing conflict and difficult situations, and many others.

A significant amount of the work they do is around employee wellbeing and health promotion. They have delivered health promotion seminars to passengers on board P&O cruises. They regularly support national health initiatives such as National Stress Awareness Day, Work-Life Balance week, Healthy Working Lives (Scotland), and have provided a selection of consultancy work.

Whilst working for Barclays Bank PLC, Sarah and Rachel were responsible for improving the working environment for the 600+ staff who worked in a Barclays contact centre. The initiatives they introduced over a twelve month period resulted in the contact centre being awarded European Call Centre of the Year Award: Best Culture category and IIP accreditation. The contact centre also reached the final stages in Employer of the Year.


Professional Qualifications

Both Rachel Watson and Sarah Jones are qualified Stress Management practitioners, with full membership of ISMA (International Stress Management Association). Rachel is an accredited NLP Practitioner. Sarah has a Resource Accreditation (Interviewing Skills) qualification.

Both Rachel and Sarah are qualified coaches, with full membership of the Association for Coaching and members of the Institute for Learning. They each hold a teaching qualification: Preparing to Teach in the Lifelong Learning Sector (PTLLS).

We are committed to our own Continual Professional Development (CPD). As part of our membership of Institute for Learning (IfL), we submit our annual CPD hours. Rachel also submits 30 hours of CPD to the Association for Coaching, and attends co-coaching forums run by the Association. We keep our knowledge right up to date through subscriptions to publications such as HR Magazine, Personnel Today, ISMA press clippings service and daily bulletins from coaching forums.

 

Relevant Experience

This is not a definitive list of all the companies we work with


Times Top Companies

The Wellbeing Programme has worked with a number of Top 10 & Top 100 companies: Britannia Building Society, Barclays Bank PLC, Moneysupermarket.com, Denplan Ltd., Parasol Group, Chorley Council, Brabners Law Firm and Bramalls Northwest.

The training they deliver is a combination of tailored and bespoke training. They have experience of delivering outstanding training programmes, coaching and consultancy in a wide variety of industry sectors.

Sarah and Rachel designed & delivered outstanding bespoke coaching to ensure the achievement of challenging performance targets, implemented a coaching culture, championing a climate of self-development, identifying and fulfilling potential, using judgment and adapting style to suit individual needs

They introduced life and executive coaching to senior executives, senior managers and team leaders; enabling them to address issues and achieve life goals. They implemented robust performance development agreeing challenging yet achievable targets, which were consistent across the business ensuring the performance assessment of staff was fair and consistent.

As a result of a wellbeing programme Sarah and Rachel set up and managed, there was a significant reduction in staff sickness & attrition; with figures significantly below industry standard; 2% & 5% respectively.


 

Develop and deliver a Workplace Wellbeing Charter for Liverpool NHS

The Wellbeing Programme undertook a piece of consultancy work with Liverpool NHS PCT. The objective was to define and deliver a Workplace Wellbeing Charter. The Charter is a statement about the way in which Liverpool City Region supports its workforce and its employers; setting out an underlying philosophy for the way in which the city region conducts business. It was launched early in 2010 as part of “Liverpool 2010: Year of Health and Wellbeing”.

The right kind of work is linked to good health rather than ill health. Work is good for increasing income and also physical and psychological wellbeing. 

Workplace policy should move from just keeping people from harming themselves at work to something which actually uses the workplace to improve people’s health. The message is clear: “good health is good business”.

The Government’s desire to promote the benefits of a healthy and supportive working environment to all organisations and employees was further underlined by the Health, Work and Well-being strategy published in 2005 by the HSE in conjunction with the DWP and the DoH.

The Charter is made up of four key elements:
  •     Healthy Workplaces
  •     Workplace Culture
  •     Inspirational and Trusted Leadership
  •     Healthy Lifestyles

Together they define the highest standards of Health and Wellbeing best practice in Liverpool City Region workplaces.

 

A selection of other initiatives:

Public Sector
  • Equality and Diversity for NHS hospitals: to ensure conformance with mandatory E&D training requirements
  • Performance Management & Coaching for Local Education Authority: defined, developed and delivered a bespoke Performance Management and coaching process. One-to-one coaching provided to Head Teachers.
  • Chester and District Housing Trust: delivered a series of wellbeing taster sessions in support of a team ‘away day’
  • Councils: wellbeing/health promotion events, problem solving, lunchtime learning, facilitation skills, time management,
    work life balance
  • Liverpool John Moores University: Time Management
  • North West Ambulance Service: Performance Management, Team Building workshops, Managing Change,
    Assertiveness and Feedback Skills and Coaching Skills Training
  • Royal Mail: provided one-to-one coaching for Senior Managers

Voluntary Sector

  • Barnardos North West: delivered both Coaching Skills and Stress Management training in multiple locations
  • The Stroke Association, Cheshire Carers, The Brain Injury Society and NACRO: Confidence Building,
    Positive Thinking and Health and Wellbeing


Private Sector
  • Top 60 law Firm Weightmans: Working with the law firm over the past four years to deliver a three day Induction Programme,
    a Team Manager and Leader Development Programme and Trainee Solicitor Programme. This training included Coaching Skills, 1-2-1 coaching, Stress Management, Motivation, Fulfilling Your Potential, Managing Change, Negotiation Skills, Assertiveness, Developing Self Confidence, Feedback Skills, Career Skills Development and Presentation Skills.
  • Denplan Ltd: employee wellbeing workshops
  • P&O cruises: presenting wellbeing seminars to passengers aboard their flagship liners
  • Britannia Building Society: Communication Skills, Employee Wellbeing and supported an ‘away day’ for board directors.
  • Barclays Bank PLC: Coaching Skills training and one-to-one coaching for Senior Directors, Team Development Workshops including Managing Change, Values and Vision.
  • Close Credit Management: Deliver a three day induction programme for senior paralegals and solicitors