For me coaching has helped me focus on my own solutions, which in turn has given me the freedom to take control and develop my people in a way that suits them on an individual basis.
I cannot recommend these sessions more highly and I think team leaders and managers should embrace the whole coaching experience. They have so much to gain.
Elise, Call Centre Manager
Through coaching I have managed to improve the performance of two under-performing members of my team. My team is more motivated around their own performance and personal development.
Dave, Corporate Business Team Leader
I have experienced coaching prior to my coaching sessions with Rachel so I expected a similar game of ‘cat and mouse’ where the coach has a prior agenda and is intent on manoeuvering the coachee to the desired outcome. I was therefore pleasantly surprised to encounter Rachel’s coaching style.
From the outset Rachel made it clear that the role of a Coach is not to give you the answers but to DRAW them from you; what you want to achieve, why and how. The conversations were structured and logical and whilst I was able to explore all ideas and avenues, Rachel kept me focused on my initial goal.
The atmosphere is relaxed yet professional and I felt assured that what I discussed would be completely confidential.
There have been occasions where I initially couldn’t see ‘the wood for the trees’ and the issue I wanted to discuss was insurmountable but by the end of the session I would come away with clear, realistic actions, a feasible timescale to achieve them in and the knowledge that I had Rachel’s support for the follow-up session.
I would recommend Rachel as a Coach as she can help you discover solutions to issues for yourself, which you may not have found without her excellent listening skills, open, probing questions and total commitment.
Tracey, Call Centre Team Leader
Coaching has improved my work life balance and helped me to work on my areas for development. After each coaching session, I feel refreshed and much more positive.
Claire, Larger Business Team Leader
The coaching I have received has given me a tool to use to structure and manage my day-to-day workload in a much better way, leaving me a lot less stressed.
Howard, Project Manager
I would whole-heatedly recommend the coaching sessions that Rachel provides to anybody. The sessions have enabled me to evaluate a number of areas for development and to set an action plan to resolve the situation or issue. I have also developed a more systematic approach to problem solving by using the coaching framework for myself. I believe the time spent with Rachel is invaluable; it gives me time away from the busy office, to concentrate my energy and attention on a specific area. Rachel’s professionalism and enthusiasm throughout the sessions enable me to take the next steps with clear direction.
Sarah, Call Centre Team Leader
At the beginning of the year, I had lost by drive and motivation. I felt unappreciated and demoralized in my job. Feeling I had nowhere to turn, I met Rachel. Being a bit dubious about the benefits of coaching, I agreed for Rachel to coach me as I had no other ideas on how to get out of the rut I was in.
Now at the end of the year I am one of the strongest performers in my area. I have built bridges with the management I struggled with earlier in the year and have a very positive outlook on my career and progression. The coaching was so geared to me being positive in my outlook to difficult situations. I feel it has equipped me to deal with all situations with a more open mind. I am now a true believer in the benefits of coaching.
Lisa, Team Leader
During the last 3 years I have desperately wanted to progress through the grades, but something was stopping me – surviving the interview process. When we met I was rather apprehensive as I had not attended a coaching session before, but immediately Rachel put me at ease. The session lasted an hour and both Rachel and I were totally open and honest with each other. After the first session, I felt so much clearer and I had direction. By the end of the session I knew exactly what my fears were and I had a number of actions to work on before the next session. Four sessions later and I had my interview. During the interview I was calm, collected and confident. I was successful.
The majority of my success is down to Rachel as I don’t think I would ever have had the confidence to go through the process without our coaching sessions.
Rachel has a very calming manner; she is very approachable and really listens. Outside of my coaching, she has also helped me with a very sensitive issue that I was concerned about tackling. Through mentoring Rachel helped me to address the issue and bring it to a successful conclusion.
Jo, Team Leader
I have found the coaching provided by Rachel invaluable. She has a calm, patient manner and is very easy to approach. My time management has been a focal point for me over the last 6 months. Rachel’s coaching has enabled me to make great improvements to this.
I find the time spent with Rachel is very focused and structured in a way that enables me to discuss an issue / area for improvement and to come away from the session with a way forward / solution.
I would and have recommended Rachel’s coaching to my colleagues / friends as she is genuinely committed and very focused in her coaching.
Sarah, Call Centre Team Leader
I found coaching a benefit as it was time for me to reflect and concentrate on areas which I wanted to develop. Rachel gave me her time and support to do this. Rachel’s qualities include being approachable and genuine, her skills enable her to build trust and report with her clients.
Rachel’s style of coaching has helped me to identify various development areas and through discussions we found that I have achieved some of the targets without me even realizing it. I have now achieved my overall and this has given me the confidence to perform my role at work to the best of my ability – I no longer doubt my own strengths and identifying them has enabled me to use them effectively.
Alison, Project Manager
Spending quality time in coaching sessions with Rachel has enabled me to identify specific areas in my development that require attention. Through discussion I was able to prioritise what was most important to me to achieve and set mini goals and targets to help me achieve my end goal. I found Rachel to be approachable, trustworthy and honest, which enabled the coaching to be really effective.
Clare, Small Business Team Leader
During the sessions I’ve had with Rachel in the last 6 months, I’ve been coached in a variety of subjects including driving performance in my team and conflict within the team. As an individual I’ve grown as a person and become a more confident and effective Team Leader. By having the confidence and the help from Rachel, I have also had the opportunity to coach others.
I would certainly recommend Coaching if you get the opportunity, as it’s probably one of the best methods to drive your own performance, in matters relating to either personal or work-related situations.
Janice, Project Team Leader
During my coaching sessions with Rachel, she inspired and motivated me to achieve the goals I had set myself. Rachel’s enthusiasm for coaching, helping others achieve exceptional performance has meant that I have been able to achieve my goal 6 months early. Rachel has helped me re-gain confidence that I had lost, by working with me to set myself testing actions. In completing the actions I have stretched myself and been encouraged to work to the best of my ability. When setting actions Rachel is keen to set dates that keep you focused without putting any pressure on you.
Through her coaching sessions, Rachel has worked with me to make me recognize where I could challenge myself and enhance my skills and knowledge. I now realize how important it is to take time-out for self-development and not to always use the excuse of being too busy. If I ever needed to approach someone again, I would approach Rachel.
Rachel, I would like to thank you for all your help as I truly believe that if it wasn’t for our coaching sessions and your feedback on my CV, I would not have been in a position to apply for and be successful in gaining promotion.
Karen, Project Manager
Thank you for all your help and encouragement. I feel I have changed and matured as a Team Leader as a result of your excellent coaching. You are so easy to talk to and always made me feel valued.
Sarah, Call Centre Team Leader
Rachel has the unique talent that enables her to make you think she is giving good advice, when in fact she is making you make the decisions for yourself. Her skills have helped me to advance my career on a number of occasions.
Thanks for all your help.
Jim, Team Leader
After hearing the recommendations from my colleagues with regards to being coached by Rachel, I decided this was an avenue I’d like to explore. I attend regular coaching sessions with Rachel and from the first session I went away with a purpose and a clear structure of what I want to achieve both in my work environment and at home as I recognized that my work would improve when aspects of my home life were addressed.
By working on both home and work life within my coaching sessions I’ve been able to make more progress in all areas and incorporate assistance where applicable. This has meant that I have more resource available at home by allocating tasks to others and by giving them some responsibility has freed some of my time to pursue activities that I enjoy rather than just actioning tasks for others.
Coaching has given me the encouragement to go forward and realize my capabilities by breaking tasks down into manageable chunks without loosing focus on the end result and goal. I have been able to target many things concurrently and has provided me with a much more positive attitude to my work and home life.
Alison, Team Leader
During our coaching sessions Rachel is extremely easy to talk to; she understood my dilemmas and is a great listener. At times I have booked a coaching session and not known what I would talk about, however through her effective questioning techniques and her ability to listen and question further I have always been able to produce a goal for myself. The coaching topics have varied, I have received coaching on work for example organizing my day and creating a happy and harmonious team. I have also received coaching on a personal level e.g. gaining confidence in my day-to-day life. The goals I have made have always been realistic and motivational. By having a coach I have always committed to my actions taken forward in order to achieve my overall goal.
Through coaching I am able to talk through any issues and gain a positive outcome. It helps as you establish your own ideas for your own issues with the guidance and confidence of a coach. I would like to thank Rachel for all her help and support over the past months.
Rachael, Premier Business Team Leader
I would just like to say a big thank you for all your help and support through our coaching sessions.
If someone had told me I would be responding like this I would never have believed them. I am such a cynic, but decided to give it a go….oh! What a fool I was to think that they were a waste of time; these sessions virtually changed my life.
I was surprised to say the least that the talking was all done by me; I thought I was going to be told what to do! One question from Rachel and my inner most thoughts and fears spilled on to the table. It wasn’t until that moment that I realized that I wasn’t a happy bunny and my life needed to be put in order.
From our talks it transpired that I was totally bogged down by clutter! – Materially, physically and emotionally. I set myself timely goals. Rachel coached me to clear one thing at a time and I was amazed that by getting rid of unnecessary items / worries at home, it helped me to organize my working life. My mind was clear and it allowed me to tackle my working day with a positive attitude.
Thanks again Rachel for all your support, I couldn’t have done it without you.
Sheila, Call Centre Team Leader