“I have no hesitation in recommending Rachel and Sarah at The Wellbeing Programme.  I was impressed initially by the flexibility of the training available; I had an immediate sense of this being a bespoke service.  The training provided has transformed our team leaders into more confident, more capable and more effective managers.  The benefits have been rapid and tangible:

• we were able to respond to increased client demands by training up existing staff as opposed to recruiting
• our staff retention rates have improved as our people recognise improved access to personal development
• our productivity has improved as our team leaders have had the confidence to tackle areas where improvement was necessary
• better motivated staff and a more open management style has led to more consistent quality standards”.

Andrew Cox, Head of Commercial Litigation, Weightmans

“QVC were introduced to Rachel and Sarah through an external training session around Health and Wellbeing, in particular 'Stress in the Workplace', and we were instantly impressed by their flexible, down to earth, informal approach. So much so that we invited Sarah and Rachel to QVC to deliver their programme, initially to the HR team, and more recently on a wider scale to all QVC employees.

We recently introduced a 'Health & Wellbeing @ Work' programme into QVC, and are working closely with Sarah and Rachel to assist with the introduction of this strategy across the business. I have no doubt that their approach will engage our employees and ensure they have a good understanding of how to cope with the pressures of work and everyday life.

I would recommend this programme to everyone who wishes to gain a clear and practical insight into this ever growing topic”.

Kelly Morgan, Head of Human Resources, QVC / Collette King HR Manager - QVC Knowsley

“"The Wellbeing Programme was professional from the start.  Nothing was ever too much trouble for Rachel and Sarah, the consultants who offered advice and guidance in the design of a bespoke programme to meet our specific line management training needs.

The feedback from delegates was positive and they felt the course had helped them to 'handle difficult situations' more easily. I would highly recommend them"

Catherine Youds, Acting Head of Strategic HR (for Cheshire and Merseyside), NHS North West

“Barnardo’s North West commissioned the Wellbeing Programme managed by Rachel Watson and Sarah Jones to develop and deliver a Coaching Skills for Managers programme for the Region’s Project/Service Managers. The programme was part of the Region’s developing Coaching and Mentoring Scheme. The programme was excellently and professionally delivered, with all candidates rating the programme from very good to excellent. Since then, the Wellbeing Programme has also delivered a Stress Management course for managers in the Region.

I cannot recommend these sessions more highly, and I think each Team Leader and Team Manager should embrace the whole coaching experience – they have so much to gain"

Elise Astle, Call Centre Manager, Barclays Bank PLC

“I would like to take this opportunity to thank you for the coaching sessions that have so dramatically changed the way we work at Aspect. As we were taking on more and more work it was vital that we found a way of coping that didn’t compromise the quality of our service or our sanity!

Thankfully the support and guidance you provided meant we were able to change our outlook for the better. The coaching sessions made us look at our situation more objectively. We were particularly impressed with the way you challenged our own ideas and help us turn them into goals and targets that were attainable. I would thoroughly recommend The Wellbeing Programme and like to thank you once again; your calm and considered approach was invaluable.”

Adam Etheridge, Director, Aspect Film and Video

“Many thanks for the input that Sarah and Rachel provided to our recent Business Leaders meeting at Britannia. It provided a refreshing change to the usual business focussed sessions and was great for the team to gear down and relax prior to the Christmas break.  Your approach and style was perfectly matched to the mood of the day and worked well with this senior audience group.”

This type of wider personal development is something that we will do more of in the future and I look forward to working with Wellbeing again in this context.”

Adrian Powell, Head of Leadership Development, Britannia Building Society

“We were very impressed with the content of the workshop especially the wide range of exercises that were both illuminating and enjoyable. Rachel and Sarah are both highly skilled presenters who established an immediate rapport with the team who would all welcome further training from them.”

Jon Barrett, Head of Business Development, Liverpool John Moores University

“The training was extremely well delivered, professional and most importantly an invaluable experience for all staff involved. I have no hesitations recommending The Well-being Programme for your training needs and we hope to use them again in the near future.”

Jenny Liddy, Education & Community Manager, The Comedy Trust & Liverpool Comedy Festival

“The training was delivered to a diverse audience with vastly differing knowledge and management experience. Both Sarah and Rachel were able to engage the audience in all aspects of the training and demonstrated a ‘toolbox’ of different methods which allowed you to experiment with your individual style of tackling problems and also gave the opportunity for ‘pick and mix’ of those tools to tailor solutions that would suit you. Each problem solving method was comprehensively described before allowing the audience to participate in theoretical and practical scenarios.

I thoroughly enjoyed the training as it was delivered in a friendly, relaxed and very focused way. I would have no hesitation in recommending The Wellbeing Programme or undertaking further training with Sarah and Rachel who combine to make a very effective team.”

John Taylor, Emergency Planning Officer, Shetland Islands Council

“We have been happy to use The Wellbeing Programme as part of the strategy of Improving Working Lives for our workforce. I have had excellent feedback from staff who have attended and we have booked more sessions for 2006.”

Richard Jones, Director of HR& Organisational Development, Birkenhead & Wallasey PCT, NHS

“Rachel and Sarah recently delivered a series of well-being workshops for Head Teachers and school staff at the Wirral Professional Development Centre. These focused on positive thinking, stress management, assertiveness training and Work life balance. The evaluations from the sessions speak for themselves with all staff expressing how much they had enjoyed and valued the sessions.  There was a general feeling of staff being grateful for being given the time to reassess and re-evaluate their lives with realistic ideas to improve.”

Kathy Stokell, Recruitment and Well-being Coordinator, Wirral Local Education Authority

“The Wellbeing Programme delivered two presentations for the Accenture Wellbeing Launch Week in November 2006. These were Work Life Balance and Relaxation. Both were extremely well received by the audience and very valuable - in fact people
"floated" out of the Relaxation session. They were totally prepared and organised - with a mixture of media that included handouts and music. The delivery was excellent - appropriately paced, clear and structured. Most importantly, people were given something to take away that they could use themselves. In the case of Work Life Balance it was personal information that people had produced in the session and would be able to think about for the future. For Relaxation, people were given techniques that they can use at any time by themselves.”

Pamela Ward, Programme Manager, Accenture Design Services

“Embedding a positive culture within any business requires hard work and time. Rachel and Sarah have embraced the spectrum of initiatives on offer at Barclays to drive and generate a “Well Being” environment that underpins our people and ultimately drives our business success. Within the Contact Centre we have a diverse workforce but every individual is able to find a menu of support to enhance their personal development through coaching and training, whilst benefiting from a totally supportive environment that takes the stress and “hum-drum” out of working.

Rachel and Sarah are ambassadors for flexible working; they generate a work-life balance culture that has delivered people success and external recognition across a 650-strong workforce. The business benefits have been fantastic. Lower attrition and absence have underpinned high customer satisfaction, service levels and lead to a lower cost platform year on year. We continue to build on our well-being initiatives as a business and receive numerous enquiries about the business benefits that others seek to drive in the external marketplace”.

Rob Hawthorn, Offshore Director, Barclays Bank PLC