Almost every day we negotiate with suppliers, customers, and colleagues. The absence of effective negotiation skills can have serious and detrimental effects on customer relationships and in turn on an organisation's profitability. This course helps participants to understand how negotiating methods can be used to achieve better deals, better service levels and effective, longer-lasting relationships.

Benefits to you and your organisation
By the end of the course, participants will have a better understanding of their own negotiating style and will have acquired the means for building on their strengths and increasing their self-confidence during a range of negotiations:

Learning Methods
A participative course with many practical examples and exercises.

Who Should Participate
Those with little training in negotiation, regardless of experience.

Content

• The fundamentals of negotiation
• Preparing for a successful negotiation
• How you come across
• Negotiation tips, techniques and principles
• Understanding your BATNA
• Communication Skills