Managing poor performance is often regarded as one of the toughest aspects of management today. Giving developmental feedback can be difficult. This course equips managers at all levels with an understanding of 'how' and 'why' poor performers deliver unacceptable levels of performance and help them to deal effectively and efficiently with the situation.

Benefits to you and your organisation
By the end of the course, participants will be able to:

• Understand 'how' and 'why' some people perform at unacceptable levels
• Interview poor performers in a constructive, professional manner
• Coach poor performers to deliver acceptable improvements in performance
• Give and receive feedback to deal with performance issues
• Use a variety of communication tools to enhance performance

Learning Methods
The workshop is highly participative with a variety of practical exercises and group discussion.

Who Should Participate
Team Leaders and Managers with responsibility for dealing with poor performance issues.

Content
• Identify the sources of performance problems at work
• Communication skills
• Constructive feedback
• Raising confidence and self esteem
•· The importance of keeping appropriate records
• Goal setting and action planning
• Fulfilling potential through personal development exercises