First impressions are lasting. Helping employees understand the messages they
send to customers is imperative for business success. We'll help you set
professional image standards that will create positive impressions with your
clients. This course will provide the skills and motivate participants to make
the behavioural changes required to enhance your company’s public image and
professionalism.

Benefits to you and your organisation
By the end of the course, participants will be able to:

• understand the impact of image in today's market
• create a positive first impression
• develop confident body language
• demonstrate their skills on their return to work

Learning Methods
A highly participative course with a wealth of practical examples and
exercises.

Who Should Participate
Anyone who wants to develop their personal impact and their self-confidence in
their dealings with others.

Content

• Components of personal impact
• The impact of first impressions
• Body language and non verbal communication
• Adapting personal characteristics to improve overall impact on others
• Influencing behaviour in other people
• Business & cultural etiquette
• Practical exercises